Fresh Start Debt Support
If you’ve had a letter, text, call or doorstep card from Robinson Way, you’re not alone—and you do have options. At Fresh Start Debt Support we help people every day to pause the pressure, check what’s really owed, and bring everything under one affordable plan where suitable.
This guide is written for UK households dealing with Robinson Way. You’ll learn what their contact means, how to protect your essentials, and how to use tools like Breathing Space and our reference number while we organise a plan—be that a Debt Management Plan (DMP), an IVA or a DRO if eligible. We’ll also link to practical pages including What is debt collection? and Stop Debt Collectors.
Start My Free Debt CheckWant to compare routes first? See Compare Solutions and What We Do.
Take photos of letters and texts, keep envelopes, and note reference numbers. This helps confirm who owns the account and what’s being requested. If you’re unsure of the balance or even where it came from, we can guide a free credit check to help identify missing accounts.
Before paying any collector, stabilise priority bills: council tax, utilities, and housing (rent arrears or mortgage arrears). When essentials are safe, we structure a fair offer for non-priority debts.
Use our Debt Calculator to map your income and real-life spending. We’ll sense-check the figures so your plan is sustainable—not a one-month stretch that collapses.
You can tell Robinson Way you’re seeking help and gathering information. If we’re supporting you, we’ll provide a reference number to share. Where appropriate, we help you use Breathing Space—a legal pause on most enforcement—while we finalise your route.
We’ll compare a DMP, IVA and DRO for your situation. Many people prefer one affordable monthly payment (where suitable) and far fewer calls and letters.
Tell Me My Best OptionRobinson Way are a debt collection firm. They may have bought your account from the original lender or be collecting on behalf of a creditor or another debt owner. Their job is to request payment or agree a plan. You’re entitled to ask questions, request information and make a proposal that reflects real affordability.
Collectors can contact you, but they must treat you fairly. You don’t have to accept harassment or agree to unaffordable payments. If anything looks off, we’ll sanity-check the letter and next steps. See Stop Debt Collectors for calm scripts and tips.
We can help you request information and guide a free credit check to identify accounts. Don’t agree to payments until the basics are clear. See What is debt collection? for how accounts are sold or assigned.
Have Us Check Your LetterContact can escalate over time. Understanding the signal behind each touchpoint helps you stay calm and respond correctly.
Usually a request to pay or to get in touch. Save them. If the debt is unclear, ask for information in writing. Avoid agreeing to amounts on the spot until your budget’s complete.
It’s okay to answer—or to keep things in writing. If you pick up, you can say you’re getting help and will come back with a realistic proposal. Use the Debt Calculator to set an amount you can actually keep.
A debt collector is not a bailiff and cannot force entry. You can ask them to leave and communicate in writing. If visits stress you out, consider Breathing Space while we set up your plan.
Written records reduce the risk of agreeing to something you can’t afford under pressure and create a clear trail of what’s been said and when.
Reduce Contact PressureYou have the right to be treated fairly and to make payments that reflect your real affordability. The correct next step is a sustainable offer—not a guess during a stressful call.
Where appropriate, we help you use Breathing Space—a legal pause on most enforcement and interest—so you can set your plan without constant pressure. We’ll explain how it interacts with a DMP, IVA or DRO.
When we’re helping, you’ll have a reference number to share with Robinson Way and other creditors, so conversations can route via us and you’re not repeating everything.
We protect your roof, energy and priority bills first (council tax, utilities, rent, mortgage) before structuring fair offers to non-priority debts.
Ask About Breathing SpaceIt’s common not to recognise a debt—especially if it’s been sold on. We’ll help you verify it step-by-step.
If anything’s unclear, we’ll guide a free credit check and help you request documentation. Only pay once the basics are confirmed. See What is debt collection? for how debts move between firms.
We’ll help draft a suitable response and escalate where needed. Keep everything in writing and don’t make payments until it’s resolved.
Check If This Debt Is MineMost people we support aren’t dealing with just one account. Where suitable, we roll multiple debts into a single, sustainable monthly payment so life gets simpler and contact pressure reduces.
An informal route with one affordable payment shared across creditors. Many freeze or reduce interest and charges (not guaranteed). Flexible if your income varies.
A formal, legally binding solution. You pay what’s affordable for an agreed term; remaining eligible unsecured debt can be written off on successful completion. Offers strong protection from most creditor action once approved.
For low income/low assets within eligibility limits. Debts are usually frozen for 12 months then written off if your situation hasn’t improved. Strict criteria apply.
See Compare Solutions for a side-by-side view, then ask for a tailored recommendation based on your numbers and goals.
Get My Personalised PlanKeep letters, texts and emails. Note reference numbers and dates—it speeds up checks and decisions.
Stabilise council tax, energy and housing (rent/mortgage) first to keep the household safe.
Use the Debt Calculator. We’ll refine it with you to a realistic monthly figure.
Where appropriate, Breathing Space gives time to organise your plan without constant pressure.
Tell Robinson Way you’re seeking help. Share our reference number once we’re supporting you.
We’ll talk through DMP, IVA and DRO plainly—pros, cons, timelines.
If you’re also hearing from Lowell, Cabot, Moorcroft, Advantis, Link Financial, Capquest, Wescot, Resolvecall, Hoist, Fredrickson, Moriarty Law, Drydensfairfax or PRA Group, we’ll include them where suitable.
Follow the Action Plan with a SpecialistNot all collection ends in court. If you receive a formal Letter of Claim or claim forms, respond properly and on time. We’ll triage urgency, explain the paperwork, and focus on a route that protects your household while you address the claim.
Dates matter. Save envelopes, email headers and screenshots. A clear timeline helps choose the right next step.
Don’t ignore court forms, and don’t agree to unaffordable payments out of fear. Build a budget and make a defensible offer via the right solution.
I’ve Had a Legal Letter — Help MeTwo households with the same income can have totally different essentials. Commute costs, childcare, rent, health, and energy use all vary. We set a plan that fits your life—not a number that only works on paper.
We prioritise housing, energy and council tax to avoid escalation and emergency costs. Then we make sustainable offers to non-priority debts via a DMP or a formal route such as an IVA or DRO.
DMPs are typically more flexible for adjustments; IVAs include a formal variation process. We’ll help navigate changes so the plan stays realistic.
Get a head start with the Debt Calculator before we speak. It’s a quick way to sense-check what’s doable.
Build a Budget I Can KeepKnowing how your bank or card provider typically behaves can help you plan smartly. Explore our guides and set expectations based on real-world patterns, not guesswork.
If your account was sold, we’ll help confirm the current owner and route communication correctly—often reducing back-and-forth.
Get Help Dealing with My LendersCollection doesn’t automatically mean court. If court is considered, you’ll usually receive formal pre-action paperwork first. Don’t ignore it—respond on time. We’ll help you prioritise a route that protects essentials while you address the claim.
No. A debt collector is not a bailiff and cannot force entry. If someone visits, you can ask them to leave and communicate in writing. See Stop Debt Collectors.
It’s up to you. If you answer, you can confirm you’re seeking help and avoid agreeing to payments before your budget is set. Once we’re supporting you, we can provide a reference number to share.
Tell them you dispute the account and request information. We’ll help verify via a free credit check and draft a suitable response. Don’t pay until it’s clear.
Yes, if the debt qualifies. In a DMP, you typically make one affordable payment shared across creditors. In an IVA, the arrangement is legally binding and offers strong protection from most creditor action once approved.
Debt solutions can affect your credit. Many people prioritise stabilising the household and reducing stress. We’ll explain trade-offs clearly so you can choose confidently.
Some formal routes allow write-off at the end—for example, remaining eligible unsecured debts can be written off at successful completion of an IVA. An eligible DRO may write off debts after the moratorium if your situation doesn’t improve. We’ll check eligibility and implications first.
We can bring multiple debts under one plan where suitable. See our pages for Lowell, Cabot, Moorcroft, Advantis, Link Financial, Capquest, Wescot, Resolvecall, Hoist, Fredrickson, Moriarty Law, Drydensfairfax and PRA Group.
Ask directly and get a personalised answer in minutes.
Ask a Debt SpecialistOur aim is simple: protect essentials, cut stress, and move everything into a plan you can sleep on.
Start My Free Debt CheckWhen you’re ready, we’re ready—on your terms and timeline.
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