Fresh Start Debt Support
If you’ve received calls, texts, emails or letters from Hoist Finance, you’re not alone. Every day we help people understand what Hoist Finance are asking for, check whether the balance is correct, and move all debts into one affordable plan where suitable. No judgement—just practical UK-focused support.
This guide explains who Hoist Finance are, what their letters mean, and the best way to respond. You’ll find step-by-step actions, your rights, and how solutions like a Debt Management Plan (DMP), an IVA or a DRO can reduce contact pressure. Where appropriate, we may help you use Breathing Space while we set things up, and you’ll get a reference number to share with collectors so you aren’t repeating yourself.
Start My Free Debt CheckPrefer to compare routes first? See Compare Solutions and read What is debt collection? for the bigger picture.
Take photos or screenshots of letters, envelopes, and texts from Hoist Finance. Note any reference numbers and dates. This helps confirm ownership of the account and next steps.
Before paying a collector, protect your household. Tackle priority bills like council tax, utilities, and housing costs (rent arrears, mortgage arrears). Once essentials are safe, we set a fair offer for non-priority debts.
Use our Debt Calculator to map your income and real-world spending. We’ll sense-check it with you so your plan is sustainable rather than a one-month stretch you can’t keep.
Tell Hoist Finance you’re seeking support and gathering information. If we’re helping you, we’ll provide a reference number to share. Where appropriate, we help you use Breathing Space—a legal pause on most enforcement—while we finalise a route.
We’ll compare options like a DMP, IVA or DRO and tailor them to your figures and goals. Many people prefer one affordable payment across multiple debts (where suitable) and fewer calls and letters.
Tell Me My Best OptionHoist Finance are a debt collection company. They either own the debt (it’s been purchased from the original lender) or they’re collecting on behalf of a lender or another owner. Their role is to request payment or agree a plan. You’re allowed to ask questions, request details and make an affordable proposal rather than agreeing on the spot.
Debt collectors are permitted to contact you, but they must treat you fairly. You don’t have to accept harassment, misleading statements or pressure for unaffordable payments. If anything looks off, we’ll sanity-check the letters and help you respond. See our plain-English guide: Stop Debt Collectors.
We can guide a free credit check and help you request information. Don’t agree to payments until the basics are clear. See What is debt collection? for how accounts are sold or assigned.
Have Us Check Your LetterContact often ramps up over time. Knowing what each type of contact means can keep things calm and on track.
Usually a statement of balance and a request to pay or get in touch. Save everything and note reference numbers. If you’re unsure about the details, ask for information in writing and avoid on-the-spot commitments.
It’s okay to answer or to keep communication in writing. If you do pick up, you can say you’re seeking help and will come back with a realistic proposal. Build your budget first with the Debt Calculator.
A debt collector is not a bailiff and cannot force entry. You’re entitled to ask them to leave and to communicate in writing. If visits worry you, read Stop Debt Collectors and consider Breathing Space while we set up your plan.
Written communication reduces the risk of agreeing to something you can’t afford under pressure. It also creates a clear record of what’s been said.
Reduce Contact PressureYou have the right to fair treatment and to make payments that reflect your real affordability. If your finances are tight, the right next step is an affordable offer—not a guess made during a stressful phone call.
Where appropriate, we help you use Breathing Space—a legal pause on most enforcement and interest—so you can get your plan in place without constant pressure. We’ll explain how it interacts with a DMP, IVA or DRO.
When we’re helping you, you’ll get a reference number to share with Hoist Finance and other creditors. This helps channel contact to us and avoids repeating your story with every call.
We protect your roof, energy and priority bills first (council tax, utilities, rent, mortgage) before structuring a fair offer to non-priority debts.
Ask About Breathing SpaceIt’s common not to recognise an account—especially if it’s been sold or if you’ve moved. We’ll help you verify it calmly.
If anything’s unclear, we’ll guide a free credit check and help you request documentation. Only pay once the basics are confirmed. See What is debt collection? for how debts move between firms.
We’ll help draft a suitable response and escalate if needed. Keep everything in writing and don’t make payments until it’s resolved.
Check If This Debt Is MineMost people we support have multiple debts. Where suitable, we roll them into one manageable monthly payment so life gets simpler and contact pressure reduces.
An informal route with one affordable payment shared across creditors. Many freeze or reduce interest and charges (not guaranteed). Good flexibility if your income varies.
A formal, legally binding solution. You pay what’s affordable for an agreed term; any remaining eligible unsecured debt can be written off on successful completion. Offers strong protection from most creditor action once approved.
For low income/low assets within eligibility limits. Debts are usually frozen for 12 months then written off if your circumstances haven’t improved. Strict criteria apply.
See Compare Solutions for a side-by-side view, then ask for a tailored recommendation based on your numbers and goals.
Get My Personalised PlanKeep letters, texts and emails from Hoist Finance. Note reference numbers and dates.
Secure council tax, energy and housing (rent / mortgage) first.
Use the Debt Calculator. We’ll refine it with you for a realistic monthly figure.
Where appropriate, Breathing Space gives you time and reduces pressure.
Tell Hoist Finance you’re seeking help. Share our reference number once we’re supporting you.
We’ll talk through DMP, IVA and DRO clearly—pros, cons, timelines.
If you’re also hearing from Lowell, Cabot, Moorcroft, Advantis, Link Financial, Capquest, Wescot, Resolvecall, Robinson Way, Fredrickson, Moriarty Law, Drydensfairfax or PRA Group, we’ll include them where suitable.
Follow the Action Plan with a SpecialistNot all collection leads to court. If you receive a Letter of Claim or claim forms, respond properly and on time. We’ll triage urgency, explain the paperwork, and focus on a plan that protects your household while you address the claim.
Dates and documents matter. Save envelopes, email headers and screenshots—this timeline can influence next steps and outcomes.
Don’t ignore court forms, and don’t agree to unaffordable payments out of fear. Build a budget and make a defensible proposal through the right solution.
I’ve Had a Legal Letter — Help MeAffordability is personal. Commute costs, childcare, health, rent and energy vary for everyone. We set a plan you can actually keep, not just survive for a month.
We prioritise housing, energy and council tax so you avoid escalation and emergency expenses later.
We combine cards, catalogues, overdrafts, loans and more into a fair offer via a DMP or into a formal route like an IVA or DRO if appropriate.
DMPs tend to be more flexible; IVAs have formal variation processes. We’ll help you navigate adjustments.
Build a Budget I Can KeepCollectors don’t automatically go to court. If court is considered, you’ll usually get formal pre-action paperwork first. Don’t ignore it—respond on time. We’ll help prioritise a route that protects your essentials while you address the claim.
No. A debt collector is not a bailiff and cannot force entry. If someone visits, you can ask them to leave and communicate in writing. See Stop Debt Collectors.
It’s your choice. If you answer, you can confirm you’re seeking help and avoid agreeing to payments before your budget is set. We can provide a reference number once we’re supporting you.
Tell them you dispute the account and request information. We’ll help verify via a free credit check and guide your response. Don’t pay until it’s clear.
Yes, if the debt is eligible. In a DMP, you make one affordable payment spread across creditors. In an IVA, the arrangement is legally binding and offers strong protection from most creditor action once approved.
Debt solutions can affect your credit. Many people prioritise stabilising the household and reducing stress. We’ll explain trade-offs clearly so you can choose confidently.
Some formal routes allow write-off at the end—for example, remaining eligible unsecured debts can be written off at successful completion of an IVA. An eligible DRO can write off debts after the moratorium if your situation doesn’t improve. We’ll check eligibility and implications first.
We can bring multiple debts under one plan where suitable. See our pages for Lowell, Cabot, Moorcroft, Advantis, Link Financial, Capquest, Wescot, Resolvecall, Robinson Way, Fredrickson, Moriarty Law, Drydensfairfax and PRA Group.
Ask us directly and get a personalised answer in minutes.
Ask a Debt SpecialistUnderstanding how your original lender behaves can help set expectations. Explore our guides for typical approaches and timelines, then pick a route that fits your budget—not theirs.
If your account has been sold or assigned, we’ll help confirm who owns it now and where to direct communication.
Get Help Dealing with My LendersOur aim is simple: protect essentials, cut stress, and move everything into a plan you can sleep on.
Start My Free Debt CheckWhen you’re ready, we’re ready—on your terms and timeline.
Speak to a Specialist