Protect essentials → reduce contact pressure → move multiple debts (incl. HSBC) into one affordable plan where suitable (DMP · IVA · DRO). Breathing Space available where appropriate.
✅ Start Free HSBC CheckFeeling the pressure of HSBC debt? Whether it’s a maxed credit card, a stubborn overdraft, or a personal loan that’s fallen behind, you’re not alone—and you’re not stuck. At Fresh Start Debt Support we help you protect essentials first, understand your rights, and choose a realistic route—often moving multiple debts (including HSBC) into one affordable monthly payment you can actually keep up.
On this page you’ll learn how HSBC commonly approaches arrears, what to do if you’ve had letters or calls (or a third-party collector is now involved), and how solutions like a Debt Management Plan (DMP), IVA or DRO might fit. We also explain when Breathing Space can pause most enforcement while we set up your long-term plan.
Start Free Check (Start My Free HSBC Debt Check)Want to compare options first? See Compare Solutions and try our Debt Calculator to sense-check affordability.
When money’s tight, it’s easy to over-prioritise non-priority debts (like cards/loans) and under-pay essentials like housing, energy and council tax. We reverse that: protect essentials first, then make one fair, consistent offer across non-priority debts—including HSBC—so your plan is realistic, defensible and more likely to stick.
After missed payments, you may receive reminders by text, email or post. If arrears continue, your account can move to internal collections or be passed/sold to a third-party debt collector. If a collector has already contacted you, jump to HSBC & Debt Collectors below and read Stop Debt Collectors plus What is debt collection?.
Consistency builds credibility. One budget-based payment across all non-priority debts makes sense to creditors and reduces back-and-forth—especially when your essentials are protected first.
Draft My Offer (Ask Us to Draft a Fair Offer)We start with the basics: keeping a roof overhead, the lights on, and the council tax current. Only when essentials are secure do we set a sustainable contribution for HSBC and other non-priority debts.
Card, overdraft, loan, catalogues and BNPL (like Klarna) can go into a single affordable plan—via an informal DMP or a formal route like an IVA or DRO where eligible.
Where suitable, Breathing Space pauses most enforcement and interest on eligible debts while we complete the fact-find, agree a budget and set your route.
Protect Essentials (Protect My Essentials First)Informal, flexible and based on what you can genuinely afford. Many creditors reduce or freeze interest/charges (not guaranteed). Good if you need adaptability and want to avoid formal insolvency.
A formal, legally binding agreement. One affordable monthly payment; if you complete successfully, remaining eligible unsecured debt may be written off. Strong protection from most creditor action.
Designed for low income/low assets. Debts are normally frozen for 12 months and then written off if your situation hasn’t improved. Strict eligibility applies.
Start with Compare Solutions for a side-by-side look, then ask us for a recommendation based on your real numbers.
Check Eligibility (See If I Qualify for One Payment)If your HSBC card is in “persistent debt” or minimum payments barely touch the balance, it’s time to reset the plan. We’ll help you create a budget-based offer that protects essentials and reduces contact pressure.
If you also have an overdraft or loan with HSBC, combine them into one consistent plan for fewer moving parts and better stability.
Card Offer Help (Make a Fair Credit Card Offer)Overdrafts often eat your incoming wages, pushing you back into using them again. We restructure your budget so essentials are ring-fenced and your overdraft is treated like other non-priority debts within a single plan.
See Bank Overdrafts for step-by-step tactics that pair well with a DMP or formal route.
Fix My Overdraft (Tackle My Overdraft Properly)Loan instalments feel rigid. Instead of promising short-term catch-ups that collapse, we help you make a budget-based offer that respects essentials and shows responsibility.
We’ll roll loans, cards, overdrafts, catalogues and BNPL (e.g., Klarna) into a single plan so your budget finally works.
Loan Offer Help (Make a Sustainable Loan Offer)If HSBC passes or sells your account, you may hear from a third-party agency. Don’t panic—use our guides, then channel all contact through your plan.
We’ve also written about major firms to help you respond confidently:
Read the guides above, then let us convert your budget into one consistent, realistic offer to reduce the noise and anxiety.
Help Me Respond (I’m Being Chased — Help Me Respond)When suitable, the UK Breathing Space scheme can pause most enforcement and interest/charges on eligible debts while we complete your fact-find, stabilise essentials and choose your route (DMP/IVA/DRO). It buys you time to think and act without constant pressure.
You restart with a structured plan and calmer communication.
Check Eligibility (Check If I Qualify for Breathing Space)Most clients don’t have just one debt. Combining everything into a single affordable payment reduces overwhelm and makes it easier to stay on track.
Fewer moving parts, fewer surprises. Creditors see a disciplined approach that mirrors real-world affordability.
One Monthly Payment (Roll My Debts into One Payment)Browse HSBC, Compare Solutions, priority bills (Council Tax, Utilities) and specific debts (Credit Card, Overdraft, Loan).
Share the basics so we can understand your position and reach you quickly.
Quick JotForm (Fill In the Quick JotForm)No scripts or judgement—just a friendly specialist focused on your best outcome.
List every debt (we’ll guide a free credit check if needed) and flag any urgent risks like housing or council tax.
Map income and essential spending to set a fair monthly payment you can maintain. Try the Debt Calculator first if you like.
We walk you through DMP, IVA, DRO pros/cons and choose what fits your life and goals.
Where suitable, use Breathing Space; share our reference number with creditors while your plan is set up. We stay with you.
Begin Step 1 (Begin Step 1 → Quick JotForm)Many creditors reduce or freeze interest/charges on DMPs, but it isn’t guaranteed. We submit a budget-based proposal and explain your circumstances to support the request.
Yes, that can happen if arrears persist. If it does, read What is debt collection? and Stop Debt Collectors, then check the relevant agency page (e.g., Lowell, Cabot, Moorcroft, Wescot, PRA Group).
Debt solutions can affect your credit file. For many people, stabilising the household, protecting essentials and stopping the spiral is the priority. We’ll explain trade-offs clearly before you decide.
We’ll check whether Breathing Space is appropriate, then build a realistic plan with headroom. If you meet criteria, a DRO may also be an option.
It depends on your income, assets and goals. An IVA can write off remaining eligible unsecured debt on successful completion, but it’s formal and structured. A DMP is more flexible. See Compare Solutions or ask for tailored guidance.
Yes. Overdrafts, cards and loans can all be included in a single plan. Breaking the overdraft cycle is often a turning point for clients.
Ask us directly and get a personalised answer in minutes.
Ask a Specialist (Ask an HSBC Debt Specialist)“Persistent debt” usually means that over the last 18 months you’ve paid more in interest/fees than you’ve repaid of the amount borrowed on your HSBC credit card. Don’t panic—shift to a budget-based plan, stop new card use, and consider DMP, IVA or DRO depending on your situation. See HSBC’s own help on persistent debt and money worries for background, then use our Debt Calculator to set a fair offer you can keep up.
Learn more on HSBC’s site: “Persistent debt” explainer and “Money worries” support pages.
Handle My LetterHSBC arranged overdrafts typically charge a representative 39.9% EAR (variable) above a small buffer. If wages are swallowed on payday, treat the overdraft like other non-priority debts: ring-fence essentials, then offer a realistic payment across all debts via DMP or, where suitable, a formal solution. Check your product’s pricing and read our Overdrafts guide for tactics that break the cycle.
See HSBC’s overdraft pricing page for current examples.
Fix My OverdraftIf you’ve missed or expect to miss an HSBC credit card, loan, or overdraft payment, log income/expenditure, stabilise priority bills, and make a single affordable offer across all non-priority debts. You can also contact HSBC’s “money worries” team, but ensure any agreement aligns with your full budget so it’s sustainable. We can help you use Breathing Space where appropriate while your plan is set up.
HSBC suggests completing an income/expenditure and contacting their support; we’ll help ensure it works across all creditors for consistency.
Sort My PaymentHSBC accounts in arrears may be handled internally or passed/sold to agencies like Lowell, Wescot, Capquest, Link Financial, or field agents like Resolvecall. Use our guides to understand letters/visits and reply with a calm, budget-based plan. If in doubt, request proof of the debt and keep communication in writing.
Deal With CollectorsIn 2024 the FCA fined HSBC for historic arrears-handling failings and noted redress paid to affected customers. This context matters: creditors should assess affordability and show forbearance when you’re in difficulty. If treatment feels unfair, log everything and seek help—we’ll show you routes that prioritise essentials and make a fair, sustainable offer.
Background: FCA final notice (May 2024) regarding arrears handling and redress.
Know My RightsWhen you’re ready, we’re ready—on your terms and timeline.
Speak to Us (Speak to a Specialist)